Access the contact section and select "Traceability Audit". You will receive a digital form to fill in with your warehouse network data. After validation, a specialist will contact you within 2 business days to schedule the audit.

For incidents that block route generation, the SLA is 4 hours between 08:00–18:00, Monday to Friday. If you report after 18:00, intervention begins the next morning. For minor errors (e.g., delay in map updates), the timeframe is 24 hours.

Yes, the platform supports direct connection with SAP, Oracle, and Microsoft Dynamics. Our technical team configures the necessary APIs within a maximum of 5 business days from contract signing. You will receive technical documentation and a test environment before going live.

Yes, we have prepared a separate section with frequently asked questions about certifications, labeling, and reporting. Access the dedicated page from the main menu to consult the full guide. If you don't find the answer, you can open a ticket directly from that page.

Fill out the form on the contact page with the subject "Demo". A representative will contact you within 48 hours to arrange a personalized session, tailored to your warehouse network profile. The demonstration lasts approximately 45 minutes and includes a relevant case study.